Question: I recently purchased a Motorola W376g camera phone from Tracfone, and I’d like to get pictures I took on it over to my computer. Is this possible?

Question: I recently purchased a Motorola W376g camera phone from Tracfone, and I’d like to get pictures I took on it over to my computer. Is this possible?

Answer: The Motorola W376g from Tracfone is basically the Motorola KRAZR phone with the same built-in 1.3 megapixel camera. The KRAZR is a Bluetooth-enabled phone that has a USB port for file transfers between the phone and a PC using software like Motorola’s PhoneTools or DataPilot.

However, these features are disabled on the Tracfone W376g for data transfer. The USB port is only used for charging the phone and Bluetooth is only enabled for connecting with hands-free devices.

Tracfone offers this phone at only $29.95 with no activation fees, and you purchase minutes for airtime (ie. you prepay for only the minutes you want/need). They’ve disabled the data transfer features and force you to use airtime instead.

You can still transfer pictures from your Motorola W376g phone to your computer by sending them as an email.

Sending photos from a Motorola W376g to a PC using email:

To do this, open the picture by clicking the main center/menu button on the phone and then selecting Multimedia — Pictures — Additional Storage Device. Scroll to find the picture and select Menu — Send in Message.

You can enter an email address to send it to your computer, and it’ll show up as a file attachment in your email inbox. You can also enter a phone number and send it to any other mobile device that supports picture messaging, including other Tracfone W376g phones.

22 Comments

  1. Callan
    November 24, 2009,

    Thanks
    Thanks Rick!
    I’ve owned that phone for a long time and I remember being bummed out when I discovered that they disabled data transfer from the USB port. I never emailed a photo before until I read your post. It worked great!
    Thanks again,
    Callan

    • Fran
      January 22, 2010,

      transfer pic from w376g to pc
      I followed the instructions and still did not work. I’ve tried the usb cables. still nothing. Any other ideas? I really like the phone. not sure if maybe it’s the settings on the phone. had some issues when I got it, reconditioned, won’t do that again.

      • Anonymous
        May 25, 2011,

        The USB port on the Motorola
        The USB port on the Motorola W376 has been disabled you must email them through sending a message. Maybe go find a tracfone retailer and see if they can help you.

  2. sue
    February 19, 2010,

    email a picture
    Tracfone W376G we tried to email a picture but the picture is 42.76kb and when we try to send it we get an error message: “reached size limit”
    how can we reduce the picture and send it? what is the size limit?

  3. Dave
    March 1, 2010,

    Thanks, Rick.
    Well, this was an interesting read. If TracFone doesn’t enable owners to transfer easily from phone to PC, then why is a USB port included with the W376g? Jeez…

    • Joseph Gonyeau
      August 13, 2015,

      The USB connection is for
      The USB connection is for charging the phone

  4. anthony
    April 5, 2010,

    I recently 376g and I am
    I recently 376g and I am kinda disapointed w/ it.not a bad price at $15.99 but i cant send picture emails to my e.mail or other phones, it deducts 1.5-3 minuts each time i try and send a pic then says error.I was on the phone 4x w/ trac fone and all they did was give me new codes to put in, but it still never worked. i really hope they resolve this problem.

  5. Anonymous
    April 5, 2010,

    I bought krazer also. cannot
    I bought krazer also. cannot send pics to other phones or e.mails without a error, but it deducts time. i guess thats what i get for a $15.99 phone

  6. Anonymous
    April 18, 2010,

    when I tried I kept getting
    when I tried I kept getting “send message fail”. why?

  7. Roger
    May 2, 2010,

    Thanks.
    Thanks for the step by step. Owners manual was not helpful and ended up wasting several minutes trying to send Pics. Thnaks again for the A++++ step by step.

  8. Kim
    May 8, 2010,

    I was getting message failed
    I was getting message failed also. This is what finally worked for me:

    1. Select email address from phonebook
    2. Scroll to and highlight “Send Message”
    3. Press the button below “Select”
    4. Press the button below “Insert”
    5. Scroll down to & highlight “Attachment” (instead of the tempting picture button)
    6. Press the button below “Select”
    7. Highlight “New Attachment”
    8. Press the button below “Select”
    9. Highlight “Picture”
    10. Press the button below “Select”
    11. Highlight “Additional Storage Device”
    12. Press the button below “Select”
    13. Scroll to your photo
    14. Press the button below “Select”
    15. Press “Back”
    16. Press “Back” again – (you will now see the paperclip icon on the top of your message

    area. The photo has been attached. Enter an optional message.
    17. Hit “OK” (it will show message details page)
    18. Hit “Send”

    • Norman
      December 25, 2014,

      Thank you so much for your
      Thank you so much for your clear and concise solution to the problem of sending photos from this camera. This has plagued me for a long time and no methods have worked until I came across yours. You are a real life saver.

  9. Steve
    May 17, 2010,

    w376g camera phone by Tracphone
    Thanks very much Rick !! I’m amazed that I google this specific question and have your answer instantly. My tracphone will be history when I have used the introductory 1000 minutes.

  10. Anonymous
    June 13, 2010,

    Pictures
    Why can’t I receive phots from other people sending me pics from their cellphones? Is this not possible with the Motorola tracfone W376?

  11. Anonymous
    June 13, 2010,

    Pictures
    Why can’t I receive phots from other people sending me pics from their cellphones? Is this not possible with the Motorola tracfone W376?

  12. Anonymous
    January 12, 2011,

    tracphone
    Is there a tracphone w/ camera that does not have date transfer disabled, & can be saved easily?

  13. Anonymous
    January 12, 2011,

    tracphone
    Is there a tracphone w/ camera that does not have data transfer disabled & can easily upload photos

  14. Janice
    July 8, 2011,

    I bought a new phone and now
    I bought a new phone and now I can’t access my old phones stored photos to transfer/ email them. Any ideas?

  15. paul
    September 8, 2011,

    thanks
    THANKS!!!! EASY!!!! Followed instructions, pics went thru first time. EASY!!!!!!!! THANKS

  16. Anonymous
    October 23, 2011,

    I have had trouble trying to
    I have had trouble trying to send pics to my email, I lost 20 min today trying different ways. I finally turned my phone off and back on and sent 2 different pics succesfully. The 3rd try said it failed but it actually did send. Just wanted to let you guys know phone off and back on helped.

  17. Reticuli
    August 12, 2012,

    Wow, Tracfone is an evil
    Wow, Tracfone is an evil company.

  18. Joseph Gonyeau
    August 13, 2015,

    The instructions worked great
    The instructions worked great. You do need to experiment some to attach the photo. For 22+ kb photo takes about 2-3 minutes.

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