Question: My iPod has totally stopped working. It won’t charge when plugged into the computer and won’t turn on at all. What can I do?

Question: My iPod has totally stopped working. It won’t charge when plugged into the computer and won’t turn on at all. Could it be a battery issue? Thanks – Jean

Answer: Jean, you’re not alone with the whole iPod freezing situation. I just bought my wife an iPod nano for Valentine’s Day, and two days later it completely froze up. The kids had been playing with it, and I think they just got a little crazy with all the buttons.

Resetting a Frozen iPod, iPhone, or iPad

The trick for resetting a frozen iPod or iPhone (yes, this works on iPads too) is to press the Menu and center button at the same time and hold them for about 6 seconds. 

You should see the Apple icon and your iPod should restart. Give that a try and let me know if it does the trick.

If it doesn’t work, then I recommend taking your iPod into an Apple store where they can check if the battery is fried.

156 Comments

  1. Rob

    same problem
    the same thing happened to me (with the hole freezing thing) and after hours of messing around with it ,it turns out one of my songs had a virus that made it stay off ….was really strange

    • Anonymous

      thank you so much i can’t
      thank you so much i can’t believe it!!!!! i thought i had to go and buy a new one like i want to buy a new one anyway but i love my iPod now thanks i can’t tell you how much you rock!!!!!!!!!!!!!

      • Meg

        Thanks!
        Thanks so much for the info! My iPod, my commute and my workouts are saved!

  2. Anonymous

    My ipod stoped working so i
    My ipod stoped working so i went to google and searched how to fix a broke ipod and this came up. i didnt think it would work but i though i would give it a try and it did!!! thats awsome!

    • Nichae

      Thank you my I pod wouldn’t
      Thank you my I pod wouldn’t work the screen was black no matter how many times I tried to turn it on. But it works perfectly now!!

  3. Anonymous

    hey ricky the same thing
    hey ricky the same thing that happened to jean happened to me and i followed your advice and it worked thanks man later

    john

  4. April

    ipod not working
    wow i thought i lost my ipod because of the freezing .. thx u so much no i knoe wut to do next time… does it happen off then.. anyways thx i would be lost without my ipod.

  5. Anonymous

    cheers! that actually
    cheers! that actually works!! im so grateful!

  6. Anonymous

    this did not work for me i
    this did not work for me i have the same problem and my ipod is frozen right now well that button thing for 6 sec did not work any idea of what else i could try??

    • megan

      dont worry i had to try like
      dont worry i had to try like five billion times then when i held it for like 20 seconds it finally came on thanx

    • katie

      ugh
      i tried it and it won’t work…im rippenin …its just a white screen with with a blue line through it…it wasnt droped certain,worked properly this morning…tried da middle button an up…didnt work…tried the lock switch back and forward didnt work…please help =(

  7. Anonymous

    my ipod touch stoped working
    my ipod touch stoped working completly!
    what do i do?

  8. Anonymous

    thanks
    hey thanks man the my ipod was frozen and i pressed the two buttons you mentioned and it work thanks..

  9. taff

    ok, sceptical old me is
    ok, sceptical old me is proven wrong, this worked, amazing! cheers dude!

  10. robert coulson

    You site kicks @##
    Its nice

    You site kicks @##

    Its nice to see someone out there helping others without demanding compensation – you got my ipod running again
    Thanks a million

    Robert

  11. Matt

    Thanks
    Holding the 2 buttons turned on my ipod after days of it staring blankly at me now however i seem to have another problem. it isnt off anymore however all i can see is a picture of a battery with 1 bar and its not doing anything. Any ideas what the problem could be ?

    • Ricky

      Sounds like it may just need
      Sounds like it may just need to charge a while before it will let you use it.

  12. Matt

    Thank you so much!!
    After borrowing the ipod from my brother i have been worried for a while it might go wrong. The other day it just died ๐Ÿ™ i was so worried but thanks to you it is now charging happily. Thank you so much !!!!!!!!!!!!

    • Ricky

      Glad this helped! ๐Ÿ™‚
      Glad this helped! ๐Ÿ™‚

  13. mickey

    Lol this worked on chinese player too
    Hi Rick( This is also my elder brother’s name, so i better call you Dada- Indian word for respected elder brother)

    I purchased an ipod( chinese made) just for a chill, the looks were stricking( how so My brother purchased me a legal apple ipod later).just in the month it got frozen..lol i said, chinese things are always such. and for God there were no reset buttons))damn it!!!!

    i was going through the net and got your site..i was surprised to see that even if my ipod wasnt legal one, indeed a fake if better said, the above trick you provided actually worked and i got the life out of this a$$y mp3 player,

    don’t you get life, when you see the known green player logo and it says welcome))

    Thanks a lot again and again!!!!

    i welcome you a stay in India…
    Bye

    • Ricky

      Thanks, Mickey for taking
      Thanks, Mickey for taking time to reply with how this worked, and I hope I can someday take you up on your offer for a stay in India!

  14. scott

    ipod video
    my ipod wont work it stopped working it just stay’s at the screen with the apple……

    when I go to turn it on it just stays on the first screen it comes to the one with the apple then after a few seconds it turns off the on automatically back the the same screen what do i do????

    plz help me out i dont know what to do

    • Anonymous

      exact same thing is
      exact same thing is happening to me…:(:( please email me if you get any news

  15. geo

    my ipod touch screen turn all white. what should i do.
    Hey…i need help i was on my ipod and on it i was on itunes well then i want to get off of it and go to the page with all my apps and all off that so i was pressing the button under the screen and it would not go to it and i kept pressing it so then i trun it off for 5 mins then i wanted to trun it on then it just turn all white and it wont do anything all you see is white and all you can do is turn it off.

    i need help please can some one help me…!!!!!!

  16. mersha

    ipod
    Thanks, Ricky! Within ten seconds you had my frozen ipod working.
    M

  17. Andrew

    I thought my ipod was
    I thought my ipod was screwed up, but I tried what you said to do and it worked. Thanks alot. ~Andrew

    • Ricky

      Glad this did the trick! If
      Glad this did the trick! ๐Ÿ™‚

      If you had already started looking for a new one, and maybe decided to upgrade anyway, you can at least get some cash for your old ipod from this site:

      Recycle Your iPod for Cash

      In fact, now that I have an iphone I don’t really need my old black 4-gig nano. Time to make some extra cash! ๐Ÿ™‚

  18. Anonymous

    thanksa
    thanksa million!!!!!!!!!!!!!!!!!!!
    my ipod got fixed!!!!

  19. Anonymous

    My ipod screen froze on a
    My ipod screen froze on a blank screen but you could tell it was still on. I had no idea how to even think about fixing it. I was worried that I’d have to buy a new one but thanks to this guy I have learned a new trick to reset it if it were to happen again. Thanks a lot.

  20. Anonymous

    my 1st generation i pod nano
    when i went skating today i fell and when i got back to my house and took out my i pod it had a dent on the back near the apple logo.when i turned my i pod on the screen was white and to the left side it was a faded blue, when i push the menu or any other button it doesn’t respond.

    What do i do?

    please help if you can.

  21. Anonymous

    blackberry
    hi my blackberry music player won’t play my music any more, it was working last week but now it wont any suggestions

  22. Anonymous

    My iPod stopped working but
    My iPod stopped working but now it works but when i plug it into my computer it won’t upload what do i do ?

  23. ss

    thankss sooo muchh for the
    thankss sooo muchh for the adviceee i thought id lost my ipod !
    frozen for four hoursss !

  24. ABW

    Omg thx ricky i went all
    Omg thx ricky i went all maaaad when my Ipod stopped working and became all white LUV YA

  25. Anonymous

    YES MY IPOD….IT
    YES MY IPOD….IT LIVVVEEESSSSS lol thx ricky i thought it was like broken forevers just the battery lol
    NOW TO LISTEN MORE MIND ROTTING MUSIC ON THE IPOD MWAHAHAHAHAH

  26. Anonymous

    i love you. I actually love
    i love you.
    I actually love you soooo much. I was on the verge of buying a new ipod and I’d tried resetting it but i was pushing the wrong buttons,i looked on your site and now its happily charging away. If i ever meet you in a bar (not that i’ll know it’s you as there are lots of poeple called Ricky) I’ll buy you a drink.
    Zoe slater ๐Ÿ˜€

  27. Anonymous

    thanks alot, my ipod froze
    thanks alot, my ipod froze too, and luckily, it worked again, hehe, thanks again, for the info, really helped me alot

  28. Briella

    THANK YOU!!!
    Oh, my goodness.
    Thank you, thank you, thank you!!!

    You are a lifesaver!

    I didn’t think it would work, but it did!
    Hahaha, thank you again!!

    (:

  29. Anonymous

    help please
    hi ricky is that my ipod touch stopped in the main image that appears when you turn on your ipod that appears the apple there it stopped can you please help me?

  30. Anonymous

    Freeze
    Thanks bro. My IPod froze and the menu/center button restart worked great. I was a little worried it was fried. Phew.

  31. Anonymous

    What should you do if the
    What should you do if the vbuttons stop working but the scrolling circle thing still works ?

    • Anonymous

      that same thing happened to
      that same thing happened to me what do i do? please help ricky?

  32. Laura Anghel

    Thankyou
    You’re my saviour, I was about to have a heart attack when it shut down all of a sudden(it got stuck on a song or menu before, but never like this). iPods are quite expensive, luckily I won mine at a contest. GREAT ADVISE!!! TKA again!!!

  33. Noman Waheed

    ipod issue
    my ipode classic was totally held. it was on charging mode, when i plugged out from charger it was held, its screen is held on flash mode even not worked any key,
    finally here i got a solution. my i pode is now working. i am really thankful to u.
    thanks thanks thanks thanksthanks thanksthanks thanksthanks thanksthanks thanksthanks thanksthanks thanksthanks thanksthanks thanksthanks thanksthanks thanksthanks thanksthanks thanksthanks thanksthanks thanksthanks thanksthanks thanksthanks thanksthanks thanksthanks thanksthanks thanksthanks thanksthanks thanksthanks thanks

  34. leota81

    Thank You So Much!! Thought
    Thank You So Much!! Thought my ipod was dead I had no idea it could just freeze like that!

  35. Anonymous

    it works!!!!!
    ricky!!! ur my man!!! it helps a lot!! i thought im gonna have to buy a new one or spend a lot of money for repairs its like im gonna pass out! i dont have enough money cuz im about to replace my broken phone.,but then u saved me and my pocket!thanks a lot man!!

  36. The clays

    Count us in on the Thank You
    Count us in on the Thank You page. Fortunately I googled that my iPod had quit and your site came up, otherwise I was about to hunt for my receipt and head for the store!! I am also about to transfer music to a new computer so needed that tip as well. Great work!!

  37. STREET

    I-Pod Breakage
    Ricky,

    Sorry to bother you but I saw the success that others have had with you, and wondered if you could possibly help me please?

    My brother owns an i-pod 8gb thing (the same as the pink picture at the top of the page) and his i-pod doesn’t do anything. It is just over the year warranty, and it will not charge anymore or turn on. I tried holding the two buttons down like you suggested, however because the pod has no battery power left, i don’t know if this is why it wont work. I have tried plugging the cable into the PC and trying again, but it just doesn’t seem to be responding.

    Do you have any suggestions at all?

    Thanks

    • Ricky

      You’ll probably need to take
      You’ll probably need to take it into an Apple store and ask them to check the battery.

      One thing I notice though when I try to charge an ipod/iphone that’s had it’s battery completely drained, is that it can take a couple minutes after I plug it in before it registers that it’s charging.

      You might try plugging it in and waiting a couple minutes before trying the button trick I described above.

      If that doesn’t work, then a trip to the Apple store is the next step.

      • Akhil

        It works thank you 4 years n

        It works thank you 4 years n still running 

  38. Anonymous

    ipod touch
    if you hold the home button and power of button it resets and the touch screen starts working again.

  39. Anonymous

    Is working now !!!
    My Ipod touch have this problem before i download the video from link inside de game Ultraman Pinball. Like you inform, i press the Menu and center button at the same time and hold them for about 6 seconds and they working again !!!!!!

    Thanks !!!!!

  40. Shala Phalala

    Yo, thanks much man, that
    Yo, thanks much man, that trick really does work. just make sure its not locked when doing it.

  41. Anonymous

    ipod ๐Ÿ™
    Hey , i have been trying to get my ipod to work i see the little apple picture and i tried reseting it but it just keeps going to the ipod apple picture , what happen was that i tried to put some songs on it but it wouldn’t show on my ipod so i tried to find the files on the computer for it , when i got the files it showed that the songs were on it, but yet it wouldn’t show up on the ipod .soo i deleted the songs and tried to put it back on and wont come on. nor detect on the computer when i hook it up ? any ideas what i can do

  42. Anonymous

    Thanks for the help! This
    Thanks for the help! This definitely worked for me — after I realized that having the hold button turned on wasn’t helpful! ๐Ÿ™‚

  43. chad

    frozen ipod
    thank you so much. ive had my 80 gig classic ipod for 2+ years now… the buttons just stopped working in the middle of a workout last week but the wheel still worked. i tried all sorts of things but didnt know how to reboot it. your website helped me out… however, it took me holding the button for like 15 seconds and having it reboot a couple times to work… but its back to normal now! i figured i was gonna have to buy a new one. i would be lost at the gym, in the car and at the poker table without it. thank you so much!!

  44. Anonymous

    I dropped my Nano 5G real
    I dropped my Nano 5G real bad. It completely froze. Then I googled and found your blog. Used the menu and center button trick and it started working again!
    Thanks a ton~!

  45. MOM

    Thank you
    My daughter was so upset this morning when her iPod wouldnt come on. I typed the question on Bing, and your blog showed up. Biggest hug, as it worked and you made a little girl very happy. She had bought the iPod with her own money she had saved up. You also saved a Mom, who could not afford to buy her another one. Thank you from bottom of our hearts.

  46. Jasmin

    thanks
    hey
    thanks for telling me i was totally freaking out thanks so much dude

  47. Kara

    Thanks
    Wow, I feel like the rest of the people….I figured I was “F’d” and your advice worked….Ipod reset!!! Bingo! Thanks.

  48. th100

    My iPod is broken…
    It is 1st Gen, and 2 GB. Well, I fell on an oil slick yesterday, and my iPod was in my pocket. When I tried to listen to it, it turned hot and only showed part of the screen. Should I try to get it to the Apple Store?

  49. Isabel

    Thank you so much for the
    Thank you so much for the original post! I had the same problem with my ipod last night, it was off and would not react to anything pushing the two buttons seems to have fixed the issue. I was afraid I would have to buy a new one or just have to live without it lol Who knew the answer is so simple ๐Ÿ™‚

  50. Kayleigh

    Thank you sooooooooo much, i
    Thank you sooooooooo much, i thought i was gonna have to get a new one because i tried a lot of things but completely forgot about that. thanks again. [:

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